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About Maxdesk

Maxdesk is help desk software built around a simple idea: your support software should not become more expensive every time your team grows. Instead of charging per agent, Maxdesk uses workspace-based pricing and offers a genuinely free plan with unlimited agents and unlimited tickets.

Support teams manage customer conversations through a shared ticketing environment with email-to-ticket, priorities, statuses, SLAs, business hours, no-code workflow automation, canned responses, a built-in knowledge base, roles and permissions, reporting, notifications and complete audit trails.

Maxdesk Pro adds custom branding, advanced reporting and longer data retention. Maxdesk Elite adds an AI support layer: AI agents, AI Copilot, ticket summaries, live translation, sentiment and urgency detection and AI usage analytics.

It is for startups, SaaS companies, ecommerce businesses, agencies and growing support teams that need professional ticketing without paying per agent. Start free. No credit card. Unlimited agents. Unlimited tickets.

Who it is for
Growing customer-support teams
The solution
Manage support tickets and agents through a help-desk dashboard with ticket status and workload views.

Features

  • Unlimited agents and tickets

    Add your whole support team to one workspace without paying per seat.

Details

Built for

Growing customer-support teams

Use cases
  • Tracking support tickets across a team
  • Reviewing support workload and ticket status
Building since

2026

Maxdesk screenshot on IndieTools

1 / 3

Website performance

Recorded mobile lab measurements and finalized weekly standings from IndieTools Speed.

71GoodMobile Lighthouse

Measured · UTC

Load time
1.05 s
FCP
1.05 s
LCP
15.90 s
CLS
0.000
TTFB
83 ms
TBT
24 ms
Speed index
5.24 s

These stored lab observations describe controlled test runs. They are not real-user Core Web Vitals or a guarantee of search rankings. Weekly standings below remain attached to their finalized edition.

Overall rank · 2026-W42
#815
Down 136 places
Best overall rank
#577
0 top 10 finishes
Best category rank
#122
0 category wins
Latest change
189 ms faster
Best score 71 / 100

Method: psi-mobile-two-sample-mean-v1 · 2 samples per reading. Only readings with the same recorded method and sample count share a chart. Lab results can vary between runs.

Website performance history

Inspect every successful mobile Lighthouse lab measurement by metric and date range.

Range

Latest score

71 / 100

Higher is better
8 measurements

Use the left and right arrow keys to inspect measurements. Use Home or End to jump to the first or last measurement. Press Escape to dismiss the chart tooltip.

Oct 15, 2026Oct 21, 2026

Weekly rank history

Track the product's finalized overall position on the IndieTools Speed leaderboard.

Range

MetricOverall rank

Latest rank

#815

Closer to #1 is better
2 weeks

Use the left and right arrow keys to inspect weeks. Use Home or End to jump to the first or last week. Press Escape to dismiss the chart tooltip.

Oct 5, 2026Oct 12, 2026

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