Maxdesk

Maxdesk is help desk software built around a simple idea: your support software should not become more expensive every time your team grows. Instead of charging per agent, Maxdesk uses workspace-based pricing and offers a genuinely free plan with unlimited agents and unlimited tickets.

Support teams manage customer conversations through a shared ticketing environment with email-to-ticket, priorities, statuses, SLAs, business hours, no-code workflow automation, canned responses, a built-in knowledge base, roles and permissions, reporting, notifications and complete audit trails.

Maxdesk Pro adds custom branding, advanced reporting and longer data retention. Maxdesk Elite adds an AI support layer: AI agents, AI Copilot, ticket summaries, live translation, sentiment and urgency detection and AI usage analytics.

It is for startups, SaaS companies, ecommerce businesses, agencies and growing support teams that need professional ticketing without paying per agent. Start free. No credit card. Unlimited agents. Unlimited tickets.