CoSupport AI

CoSupport AI is an AI customer support platform that trains on your company's past tickets and resolves them autonomously across chat, email, and voice. It runs on a USPTO-patented multi-model architecture (US11823031B1) built to prevent hallucinations and return deterministic answers.

There are two products. CoSupport AI Agent handles customers directly and automates up to 90% of repetitive L1 requests with no human involved. CoSupport AI Assistant works inside your helpdesk, drafting replies, summarizing threads, and translating for human agents on the harder cases.

Version 2.0 added multi-step reasoning: the AI searches, validates, and re-searches before it answers. Every reply ships with a decision log covering its reasoning, the actions it took, and the data sources it used. The Agentic API lets it run multi-step workflows in external systems - updating orders, processing refunds, managing subscriptions.

It detects the customer's language and responds in 40+ languages. No-code integrations cover Zendesk, Freshdesk, Freshchat, Intercom, Zoho Desk, HubSpot, Salesforce Service Cloud, and Pylon, plus WhatsApp, Instagram, Telegram, Slack, and Microsoft Teams, and commerce stacks like Shopify and Stripe. Knowledge sources include Notion, Confluence, Google Drive, and SharePoint. Connecting takes about 10 minutes. Full live is about 3 days.

CoSupport AI is ISO 27001 certified, GDPR and CCPA compliant, and used by 300+ brands. Cocoatech deflects 81% of tickets on Zendesk. Nordic Knots saves around $7K a month. iubenda runs 5,000 tickets a month on Freshdesk.

Pricing works three ways: $0.04 per response, $0.19 per resolved ticket, or a flat plan at $99 per 1,000 monthly tickets with unlimited AI responses within your volume. The 30-day pilot includes 1,000 free AI responses, no setup fees, no long-term contract. Hit 60% AI resolution by day 60, or get a full refund.